Thanks, but you already own it!

Here is a scene that has occurred surprisingly often since we made a change to our store.

Customer: Your store won’t let me upgrade to Blow Up 2. I typed in my Blow Up 1 license code, but the store said it was invalid. I’m angry!!

Jim: Hold on, let me check that code… Sir, that license code is for Blow Up 2, not Blow Up 1. You already purchased Blow Up 2 on July 14th last year.

Customer: <long pause> Oh yeah, I completely forgot about that.

Jim: Just get the latest Blow Up 2 from our download page and activate with your license code. Enjoy!

We love making money, but only if we earned it. If our store does not let you upgrade a product then check the version you have. Maybe you already own it.

If you lose your installer, you do not need to purchase the product again. Just get the latest version from our download page. If you lose your license code then contact us at our very helpful support site. If you are using a pirate license code then please don’t waste your time by asking us for help. We know which ones are legitimate and we always check.

About Jeff

Jeff Butterworth is the founder of Alien Skin Software. He used to create the products, but now he does marketing and gets coffee for the programmers.
This entry was posted in Alien Skin Software, Announcements, Business, Philosophy and tagged . Bookmark the permalink.

5 Responses to Thanks, but you already own it!

  1. d.james says:

    Jeff, I love Exposure and can’t wait until the newest version comes out.
    I’m not sure how I’d improve its features unless you could combine the b/w effects and color effects side by side in one window so we could get a comparison shot of what an image would look like..unless we can already do this.
    Thanks!
    Doug James

  2. Rosemary Simpson says:

    I just wish that your newer programs catered to the old Cs2 as I do not think I will ever be able to upgrade to the lastest version of Cs5… it would require a new computer as well. Sadness prevails but I will continue enjoying the filters I have.

    Rosemary

  3. Sandy says:

    I bought the Lo-fi software this week and have had so much fun with it. It is amazing and just perfect for someone who has little patience to fiddle with other programs that take books and hours to learn. Thanks also for the great sale that allowed me to purchace the program. I wish you well.

  4. Jocelyn Geraghty says:

    A long time ago I bought Eye Candy 3.0 and loved being able to use the vortex filter. Is there any such thing available in the newer version. I also bought Eye Candy 4000. Can I upgrade after all this time.
    Jocelyn

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